We know from first-hand experience that it's a
bummer to receive items that were not what we expected or
needed. We will gladly take returns/exchanges if you find this has happened to
you. Items must be received in the original (resalable) condition and
returned within 30 days of receipt. Mail returns to: R.O.C.K. Solid, Inc. ATTN: RETURNS 3039 Burkit Lane, Jacksonville, FL 32226 (Note: This address is for RETURNS ONLY.)
R.O.C.K. SOLID reserves the right to decide
if items are resalable. Books with worn corners, eraser marks, and crumpled
pages are not returnable. Shrink wrapped items must be returned shrink wrapped. Between 31 and 90 days, we will take returns
of books that we still carry, however a 25% restocking fee will be assessed.
We do not take returns/exchanges of items over
90 days. Should we need to mail
ineligible returns/exchanges back to you, postage and handling will be charged.
If a complete order is returned within
the time frame above, all actual postage costs are charged and a 25% restocking
and handling fee is assessed. If you chose free shipping and are returning
an item that will take your original order below $95.00, a charge of $4.95 will
incur at the time of the return. Please include a copy of your receipt, or
ticket number, and the reason for your return.
Returns over $100.00 require a R.O.C.K. Solid Return
Authorization #. Please call us for that RA number at
Please note that if you are exchanging an item,
the free shipping and handling does not apply. The minimum $4.75 will be
charged (or actual postage, whatever is greater) or the costs of any other shipping requests.
Returns take 30 days to process.
If We Made The Mistake: As much as we try
not to, this does happen on occasion. Please contact us right away and mail
products back to us MEDIA RATE via the USPS. We will refund all shipping
costs to you. Please do not return Priority, UPS, or any other service unless
otherwise instructed. We will only refund media mail shipping
Software Returns - Software is not returnable,
however defective software can be exchanged for the same title, within 30 days
Clearance Items- Are not
Special Order Returns - Are
Packages returned back to us due to
incorrect address supplied, addressee moving, addressee refusing package, or
packages that are undeliverable will be charged $6.00. This fee helps to
cover penalties the US Postal service charges R.O.C.K. Solid on returned