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HELP DESK / Question 1009
No Category Submit Date
1009 None 1/5/2008

Question
What are R.O.C.K. Solid's shipping charges and shipping time frames?

Response From R.O.C.K. Solid
  • During the heavy ordering season, (July 15 - Sept. 1) orders take 1 to 2 weeks to leave our warehouse. If you are in need of your order before this time frame, please choose UPS Ground, or call for UPS Overnight rates. Before calling or emailing about the status of your order, please give it the time frame below with the additional 1 -2 weeks for leaving our place. Thank you for your understanding!

    Ordering earlier will help you to avoid this delay.

    International Orders - Can not be shipped USPS Media Mail or UPS Ground.

  • FREE SHIPPING - If your order is MORE than $95.00 before sales tax, the shipping and handling is absolutely FREE (via USPS Media Mail) for all 50 states! If it?s under that amount, add only $4.95. Our Free Shipping policy is to one address per order and does not apply to exchanges. The minimum charge applies in such cases, or the costs of any other special handling requests. If you are in a hurry, may we suggest UPS below?
  • Our goal is to mail out from our place within 2-3 business days. We use the US Postal Service (media mail rate), so your order should be received when you get your regular mail. IF a product is out of stock, (we look to completely avoid that!) we will hold your order for up to 10 working days (this is to continue to be able to offer free shipping...). Other than that, it depends on where you live and what time of the year you place your order. We are located in sunny Jacksonville, Florida. Obviously, those of you in California or Mexico should allow some extra time. We encourage you to order early. August and September are our busiest months. We ship via the United States Postal Service, Media Rate. If you live on the west coast please allow 3 - 4 weeks for delivery, the mid west 2 - 3 weeks, for the east coast 1-2 weeks. Alaska, Hawaii, and US Territories 4-6 weeks.
  • $4.95 Shipping - If your order is $94.99 or less before taxes, we will only charge you $4.95 for shipping. Your order will be shipped Media Mail via the USPS.
  • Shipping Buddies - What a concept that we never thought about! On several occasions customers who could have each received free shipping combined their orders anyway and we were able to ship to one address. This helps us keep our costs down and will enable us to continue our free shipping offer even though the postage rates continue to rise. So grab a homeschooling friend and ship together!
  • Priority Mail - via the USPS is based on zip code and weight of order. Please contact us (sales@rocksolidinc.com) for appropriate charges. Please be sure to list what you are ordering as well as your zip code. Priority Mail promises to deliver 2 -3 days from the day we ship and it also gets Priority Attention in our shipping department! We highly recommend this mode of shipping for those living in HI, AK, US Territories, and those with APO and FPO addresses.
  • UPS Ground - We still stand by our story that NO ONE has ever complained about our free shipping policy via the USPS, however our customers like options for special delivery services. So here they are! If you'd rather your order be shipped via UPS Ground, it is available through R.O.C.K. SOLID. Please see the chart below to find your shipping costs within the continental US.:
    Less than $60.00........ $14.50
    $60.00 - $99.99..........$15.50
    $100.00 - $199.99........$24.00
    $200.00- $349.99........$30.00
    $350.00 and up..........$45.00
    This option is not available for APO, FPO, P.O. boxes. Alaska, Hawaii or US Territory addresses, please triple the amount above as it is sent Two Day Air via UPS.
    Backorders will be shipped at our discretion.
  • OverNight - In a real hurry? We ship UPS Next Day Air and FED EX Overnight. Please contact us for shipping costs and in stock status. Order needs to be received by 12:00 Noon EST for next day delivery. Saturday delivery is $15.00 extra. Backorders will be shipped at our discretion.
  • International Orders - Can not be shipped USPS Media Mail or UPS Ground. They will be shipped via USPS. Please contact us for appropriate charges. Email is the quickest way to get that info! sales@rocksolidinc.com
    The USPS no longer ships international via surface mail. All order will be shipped via USPS Air Mail. We try to save you money by charging as close to actual shipping costs as possible.

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